Payments and events
Refund policy
Clear terms for paid programmes, event cancellations and registration changes.
Last updated: 13 October 2026
1. When this policy applies
This policy applies only when Elite Forums or an authorised programme partner charges a fee for an event, workshop, bootcamp, membership or other service. Free registrations are not purchases and normally have no refund amount.
The event page, checkout or invoice may contain additional terms. If those terms conflict with this policy, the event-specific terms apply to that purchase, subject to mandatory rights under applicable consumer law.
2. Prices, taxes and payment
The amount payable, applicable taxes, inclusions, payment provider, currency and payment deadline will be displayed before you confirm a purchase. Payment credentials should be entered only into the authorised payment provider’s secure checkout; Elite Forums will not ask for an OTP, PIN or card password by email, phone or ordinary form.
3. Participant cancellation
Unless the event page states a different window, request a cancellation through the official contact channel at least 7 days before the published start time. Any eligible refund will be returned to the original payment method after applicable payment-provider charges or lawful deductions are disclosed.
No-show registrations, late cancellation, partially used programmes and registrations obtained through inaccurate information may be non-refundable where the event-specific terms clearly say so and applicable law permits.
4. Event cancellation or material change
If we cancel an event, materially change its date or cannot provide the purchased service, we will notify registered purchasers and explain the available alternatives, such as transfer, rescheduling or a refund. The remedy will depend on the nature of the change and applicable law.
Venue restrictions, public emergencies, severe weather, transport disruption or other events outside reasonable control may require a change. We will communicate promptly and act fairly, without limiting non-excludable consumer rights.
5. How to request a refund
Contact us from the email used for the purchase and include your name, order or registration reference, event, payment date, amount and reason. Do not include card numbers, passwords or OTPs. We may verify the request before processing it.
Approved refunds are initiated within the timeline stated in the event terms or, if none is stated, within a reasonable period. Banks and payment providers may take additional time to credit the amount.
6. Complaints and legal rights
If you are not satisfied, use our Contact page and select the relevant event topic. Nothing in this policy limits rights available under the Consumer Protection Act, 2019, the Information Technology Act, 2000, or other applicable law.
Merchant / organiser: [insert registered legal name, address, support email and grievance contact]. Complete these details before accepting paid orders.